Hotel Suzane

General terms and conditions of sale

General terms and conditions of sale

1- Definitions:

These General Terms and Conditions of Sale (hereinafter the "GTCS") are those of the NLH 2018 (hereinafter the "Company") registered in the Trade and Companies Register of Angers under number B 832 043 061, whose head office is located at 2 Place de la Gare, 49000 ANGERS.
The Company is the owner and publisher of the website The site is hosted by the company OVH,
registered in the Lille Metropole Trade and Companies Register No. 424 761 419, whose registered office is located at 2, rue Kellermann 59100
Roubaix (telephone 09 72 10 10 07).
The site offers the customer (hereinafter the Customer) the possibility to book and pay for rooms at the Suzane Hotel Angers(hereinafter the Services)
The official language of the site is French, versions in English, Spanish, German and Italian are also available.
2- Application of the GTC:
The purpose of these GTC is to define the terms and conditions for the marketing of the Hotel's Services and apply to any order (hereinafter referred to as the Order) placed on the website.
order (hereinafter referred to as the Order) placed on the Web site by the Customer.
Validation of the Order by the Client shall constitute acceptance of the GTC.
The Client declares that he/she has received all the information required to place an Order on the Company's Web site.
3- Ordering Services on the site:
The Client reserves the Service(s) that he/she wishes on the site. The
Services are described and presented in a precise manner on the Company's website. At any time, the Customer can know the amount of his
Order. The Client is responsible for his choice of Services.
The Customer may modify his or her Order until it has been validated. The Order summary lists the Services ordered and their prices
The Order summary lists the Services ordered and their prices, including any additional charges (tourist tax).
At the end of the Order, the Customer confirms acceptance of the Order by checking the box to validate the GTC and then clicking on 'Confirm
my reservation'. Certain 'No change, no cancellation' offers require the explicit recognition of the obligation to pay for the
Order online.
After the validation of the Order, the Company sends a confirmation by e-mail to the Customer including the elements of the
3.1- Group conditions :
From 5 rooms reserved, group conditions apply.
Please send your request to us at
4- Terms of payment for the online order:
The prices of the various Services are mentioned in the descriptions, denominated in Euros including all taxes. Unless otherwise stated or special offers
Unless otherwise stated or special offers, additional services are not included in the price (breakfast, etc. ...)
In the case of an online payment, the Site uses a system of security of the transactions named AFONE. This system guarantees the
Customer the confidentiality of its banking coordinates. The data are thus totally encrypted and protected.
The Company reserves the right to suspend or cancel any Order in case of non-payment, fraud or attempted fraud.
of fraud.
5- Customer Service:
The Company's customer service is available from Monday to Friday from 9am to 6pm by the following means
Mail: Vicartem - 35 Boulevard de la Liberté, Rennes
6- Right of withdrawal:
In accordance with Article L 221-28 of the Consumer Code, the Customer acknowledges that the right of withdrawal is not applicable to
hosting services. As such, he expressly waives any right of withdrawal by accepting the
these GTC.
7- Cancellation rates :
Flexible rate: Free cancellation until 6pm on the day of arrival. At
Beyond that, 100% of the first night will be charged.
Non-cancellable, non-refundable rate: no cancellation or refund possible.
8- Treatment of personal data:
Within the framework of its activity, the Company is led to process certain personal data of its Clients. The Company attaches great importance to
privacy and takes all necessary measures to ensure the confidentiality and security of the Clients' personal data.
personal data of the Clients.
The Company collects personal data and in particular the following information
- Email address
- First and last name
- Postal address
- Telephone numbers
- Bank details (cards)
The Customer agrees that this data may be processed and analyzed for the following purposes
- Management of the site
- Management of the orders
- Payment of orders
- Response to questions or complaints
- Management and sending of the newsletter
- Elaboration of statistics
- Management of requests for access rights, rectification and
of opposition
- Management of unpaid invoices and disputes
The personal data of the Customers are kept for the time strictly necessary for the above uses within the limit of three
years after the collection or the last contact with the Client.
The Company may be required to communicate the personal data of the Customers in order to cooperate with the administrative and judicial
judicial authorities.
Pursuant to Decree 2011-219 of February 25, 2011 on the conservation and communication of data allowing
to identify any person who has contributed to the creation of content placed online, the Customer is informed that the site host is obliged
to keep for a period of one year from the day of the creation of the contents, namely :
- The identifier of the connection at the origin of the communication
- The identifier assigned by the information system to the content
- The protocols used for the connection to the service
- The nature of the operation
- The date and time of the operation
- The identifier used by the author of the operation
The Company collects the IP address of each computer used by the Clients in order to analyze the traffic of the site and to control that it does not proceed
that it does not carry out acts likely to harm the Company's interests.
In accordance with the French Data Protection Act of January 6, 1978, and any regulation modifying or replacing it, Customers
have a right of access, rectification, deletion, as well as a right of opposition to the processing of their data collected and
processed by the Company, by contacting the Company directly at the following
Within the framework of the use of the site by the Customers, the Company is likely to use cookies. An alert message asks
each person visiting the site, beforehand, if they wish to accept cookies. These cookies do not contain any confidential information
confidential information about the Customers.
9- Applicable law and jurisdiction:
These GTC are governed and interpreted in accordance with French law. In the event of a dispute concerning the interpretation or execution of
these GTC, the Client and the Company will seek an amicable solution to the dispute.
If the parties fail to reach an amicable solution within 30 days, they may refer the matter to the jurisdiction of the Company's headquarters.

Contact the group service

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